Privacy Policy

1. Information We Collect

We collect personal information through various channels, including our website, email communications, social media, events, and direct interactions. The types of information we collect may include:

1.1 Information You Provide to Us

• Contact information: Name, email address, phone number, company name, job title, and mailing address
• Account credentials: Username and password (if you create an account with us)
• Feedback and correspondence: Information you provide when you contact us, respond to surveys, or participate in promotions
• Service information: Information related to the services you are interested in or that we provide to you

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect certain information, including:

• Device information: IP address, browser type, operating system, and device identifiers
• Usage information: Pages visited, time spent on pages, links clicked, and actions taken on our website
• Location information: General location based on IP address
• Cookie data: Information collected through cookies and similar technologies (see our Cookie Policy for more details)

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and service providers who help us provide services to you
• Social media platforms when you interact with our content or accounts on those platforms
• Publicly available sources to supplement and verify the information we collect

2. How We Use Your Information

We use your personal information for the following purposes:

2.1 Providing and Improving Our Services

• To deliver the services you request from us
• To respond to your inquiries and provide customer support
• To maintain and improve our website and services
• To develop new features, products, and services

2.2 Communication and Marketing

• To communicate with you about our services, updates, and promotions
• To send you newsletters and marketing communications (with your consent)
• To personalize your experience and the content we send you
• To invite you to events or webinars that may be of interest to you

2.3 Business Operations

• To operate, maintain, and improve our business processes
• To analyze usage patterns and trends to better understand our customers' needs
• To protect against fraud, unauthorized transactions, and other illegal activities
• To enforce our terms, conditions, and policies

2.4 Legal Compliance

• To comply with applicable laws, regulations, and legal processes
• To respond to lawful requests from public and governmental authorities
• To protect our rights, privacy, safety, or property, or that of our customers and others

3. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

• Consent: When you have given us your explicit consent to process your information
• Contractual Necessity: When processing is necessary to fulfill a contract with you or take steps at your request before entering into a contract
• Legitimate Interests: When processing is necessary for our legitimate interests, provided those interests do not override your fundamental rights and freedoms
• Legal Obligation: When processing is necessary to comply with a legal obligation

4. How We Share Your Information

We may share your personal information with the following categories of recipients:

4.1 Service Providers

We share information with third-party service providers who help us operate our business and deliver services to you, including:

• IT service providers and cloud hosting providers
• Marketing and communication service providers
• Analytics and data processing providers
• Professional service providers (e.g., legal, accounting, consulting)

These service providers are authorized to use your information only as necessary to provide services to us and are required to maintain the confidentiality and security of your information.

4.2 Business Partners

We may share information with our business partners when necessary to provide services that you have requested or that may be of interest to you.

4.3 Corporate Transactions

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of our assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4.4 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).

4.5 Protection of Rights

We may disclose your information when we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.

5. Cross-Border Transfers

We may transfer your personal information to countries outside of Singapore for the purposes described in this Privacy Policy. When we do so, we will ensure that appropriate safeguards are in place to protect your information and to comply with applicable data protection laws.

These safeguards may include:

• Transferring data to countries that have been deemed to provide an adequate level of protection
• Implementing appropriate data transfer agreements that include standard contractual clauses
• Obtaining your explicit consent for the transfer

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements.

When determining the appropriate retention period, we consider:

• The amount, nature, and sensitivity of the personal information
• The potential risk of harm from unauthorized use or disclosure
• The purposes for which we process the information and whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements

7. Your Privacy Rights

Under Singapore's Personal Data Protection Act (PDPA) and other applicable laws, you have certain rights regarding your personal information:

7.1 Access and Correction

You have the right to request access to your personal information that we hold and to request correction of any inaccurate information about you.

7.2 Withdrawal of Consent

You have the right to withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions.

7.3 Data Portability

Where applicable, you may have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

7.4 Objection and Restriction

In certain circumstances, you may have the right to object to or request restriction of the processing of your personal information.

7.5 Deletion

In certain circumstances, you may request the deletion of your personal information, subject to legal and other allowable requirements.

7.6 Exercising Your Rights

To exercise your privacy rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before fulfilling your request.

We will respond to your request within 30 days or as required by applicable law. In some cases, we may need to extend the time to respond for complex requests, and we will notify you if this is the case.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive information
• Secure access controls to limit access to your information
• Regular security assessments and monitoring
• Employee training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or content that are not owned or controlled by us. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about our collection, use, and disclosure of your personal information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

We will respond to your inquiry as soon as possible and no later than 30 days from the date of receipt.

13. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions regarding this Privacy Policy. If you have any questions or concerns about how we handle your personal information, you can contact our DPO at [email protected].